Innovation Scorecard: A Balanced Scorecard for Measuring the Value Added by...
In the last few years, organizations were compelled to innovate just to stay competitive. However, the value added by that innovation is rarely measured. At the same time, the Balanced Scorecard (BSC)...
View ArticleUsing People CMM for Dealing with Resistance on Implementing ITIL
AbstractThere are reports that show that the main responsible for ITIL implementation project failures is people’s resistance to change [1]. So, in order to improve ITIL adoption success rates, we have...
View ArticleUsing ArchiMate and TOGAF to Understand the Enterprise Architecture and ITIL...
AbstractBusiness/IT alignment has become one of the most relevant concerns on organizations. Enterprise Architecture (EA) and ITIL, two distinct governance approaches with different perspectives, have...
View ArticleIntegrating Enterprise Architecture and IT Service Management
AbstractThe increased adoption of IT by all organizations has led to more complex IT infrastructures, enforcing the need for guidelines that will allow the alignment and management between an...
View ArticleModeling ITIL Business Motivation Model in ArchiMate
AbstractAccording to Enterprise Architecture (EA) approaches, organizations have motivational concepts that are used to model the motivations that underlie its design or change, which represent the...
View ArticleITIL Metamodel
AbstractIT Infrastructure Library (ITIL) has become the de facto standard for IT Service Management (ITSM). Despite the advantages in the adoption of ITIL’s best practices, some problems have been...
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